Exchange/Return Period? You have 30 days from the date you received the package to exchange or return any of our products
Shipping Costs? The shipping costs will be shown at checkout along with the delivery time
Is the payment secure? All payments are completely secure and encrypted to guarantee 100% safety for our customers.
Can I have my package shipped to a location other than my address? Yes, you just need to enter the shipping address you want it shipped to. If you make a mistake, you can send us an email at support@imagicinto.com and we will try to change it quickly.
I didn’t receive my package, what should I do? If you haven’t received your package yet, please contact us via email and we will take care of everything.
Write to us at: support@imagicinto.com
Track my order? Once your order has been shipped from our warehouse, you will receive a confirmation email along with a shipping link so that you can track it online and know where your order is at any time. If you do not receive this email, please contact us at support@imagicinto.com
Also, if you accept to send information via SMS, the shipping company will send you a message so that you can track your order.
What should I do if my order is defective?
If after receiving your items you find that they have some type of defect, please contact us by email with a photo of the problem and we will solve it for you immediately.
How long does it take to process my order?
Normally, we process orders within 1 to 5 days, if the season or promotion may delay the time
What should I do if my problem is not included in these questions? If you have any questions that we need to clarify, you can just write us an email to the following address: support@imagicinto.com. Once we receive your information problem, we will solve it for you immediately.
